Return / Warranty Policy for Refurbished Laptops Buyers


DNA Computers established in the year 2009 is a Trusted name across Maharashtra with a reputation of selling quality refurbished Laptops & Desktops at affordable prices.

We offer you the best of quality products bundled with swift & efficient services to enable your IT hardware to perform at the optimum levels.

Our team strives everyday to resolve hardware issues and provide pleasant customer experience, nonetheless you wish to return the system here are few things which you need to aware of :

1- Warranty period of 21 days is applicable on IT hardware products from the Invoice date.

2- Defective products will be replaced at the earliest by DNA Computers.

3- Shipping and handling charges are additional unless otherwise indicated prior to sale.

4- Any claims for missing product, incorrect product or damaged product will be acknowledged within 2 days of the date of invoice.

5- Damage or loss during shipping by our carrier is the sole responsibility of DNA Computers, provided the images of damage are immediately conveyed through e-mail and not any other communication means.

6- Damage or loss during shipping by a carrier specified by the individual or organization is not the responsibility of DNA Computers.

7- Return/Restocking fees of 30% is applicable on hardware devices, accessories, peripherals, and un-installed/un-packed software.

8- Please note under no circumstances returns or funds will be issued for devices and products which are specially ordered or are of unusual configuration.

9- DNA Computers will credit your account for the price of the system minus shipping and handling charges under special circumstances where in DNA Computers are unable to provide product replacement or hardware services; this is subject to returning everything mentioned in the system order along with its original packaging.

10- Title rights of the software installed on the devices will remain with DNA Computers or applicable licensors.

11- State and local taxes are additional, if applicable and are notified before sale.

12- Non submission of valid tax certificate on the date of invoice will attract additional Goods and service tax associated with the order.

13- No claims for Data-loss, Data-theft and Data-recovery will be accepted upon returning of the products, it is the sole responsibility of the individual or organization to remove/erase all the data, in case of returning the products.

14- No claims to refund or replacement will be accepted under warranty period, if device/product is broken, burnt, repaired, disassembled under any circumstances by the individual or organization.

For any other open questions please address us at dnacomputers.sales@gmail.com, or on our Facebook, or Google page by the name 'DNA Computers'.

Contact Us

Opposite Phoenix Mall, Viman Nagar Road, Prakash Complex Second Floor, Shop no. 9, Next to Lenovo Service Center, Above MRF Tyres Store, Wadgaon Sheri, Pune, Maharashtra 411014

Hours: Mon-Sat 10AM-8PM

Phone: + 91 9112181122
Phone: + 91 9511211122


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Viman Nagar | Wadgaon Sheri | Kharadi | Wagholi | Kalyani Nagar | Yerawada | Vishrantwadi | Lohegaon | Dhanori | Tingre Nagar | Shirur Shirapur | Koregaon Park | Hadapsar | Pimpri Chinchwad


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